Complaints

If you wish to register a complaint, please write to:

Compliance Department
Lifetime
1st Floor
City Gate
17 Victoria Street
Hertfordshire
AL1 3JJ

Or call 01727 848412.

If you cannot settle your complaint with us directly, you maybe entitled to refer your complaint to the Financial Ombudsman Service whose details are below.

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Tel: 0845 080 1800
www.financial-ombudsman.org.uk

Enquiry Box

If would like to send an enquiry please use the form below. All fields are required.

Name:

E-Mail:

Phone:

Time to call: (if applicable)

Enquiry:

WARNING: YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

There may be a fee for our service. This will be no more than 1.5% of the loan. The precise amount will depend on your circumstances but we estimate this will be £149.

We do not charge fees for arranging protection policies. Our Fee Waiver agreement will apply. This will be explained at the outset of our advice process.

TLC Financial Services Ltd is a trading name of Lifetime Financial Management Ltd which is authorised and regulated by the Financial Services Authority for advising on and arranging mortgages and insurance. Our registered number is 448415.

Lifetime Financial Management Ltd, registered in England and Wales, registered Number 3652194. Registered address: 1st Floor, City Gate, 17 Victoria Street, St Albans, Herts, AL1 3JJ. Director: Paul Merrigan.